Privacy Policy

1. Who We Are

Mainland Services and Sales Ltd (“Mainland Services”, “we”, “our”, or “us”) operates this website. We are a mechanical contracting company providing plumbing, HVAC, gas fitting, fire protection, and related services across British Columbia and Alberta, Canada.

If you have questions about this policy, contact us at info@mainlandltd.com.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you submit a contact or quote request
• Company name and project details you provide in the contact form
• Any messages or project descriptions you send us

We also collect limited technical data automatically, including your IP address (for security and rate-limiting purposes) and the referring page URL.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and provide the services you requested
• Send you a confirmation email acknowledging receipt of your inquiry
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Retention

Contact form submissions are stored securely in our CMS and retained for up to 2 years to facilitate follow-up on project inquiries. You may request deletion of your data at any time by contacting us.

5. Cookies & Analytics

This website may use Google Analytics or similar tools to understand how visitors use the site. These tools may set cookies to track anonymous usage data. No personally identifiable information is shared with analytics providers.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

6. Your Rights

Under applicable Canadian privacy law (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent to processing at any time

To exercise any of these rights, email info@mainlandltd.com with your request.

7. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

8. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with a revised “last updated” date.